Privacy policy
Last updated: July 2016
How we handle personal information when you browse, order or contact GUKYO.
Your information is used to operate the store, fulfill orders, provide support, protect the service and meet legal obligations. Optional marketing and privacy choices can be managed through available controls or by contacting us.
Responsible business
GUKYO is the customer-facing store name used by Anhui YiYousi Technology Co., Ltd (the “Company”, “we”, “us” or “our”).
The Company operates www.gukyo.com and is the seller responsible for orders placed through this store.
For store-related personal information, the Company is the controller or responsible business except where a service provider independently determines its processing under applicable law.
Store operator:
Anhui YiYousi Technology Co., Ltd
Registered business address:
Room 2414, Building 6, Golden Plaza, No. 155 Jinzhai Road, Shushan District, Hefei City
Unified Social Credit Code: 91340100MA2MXDYJ87
Customer support email:
support@gukyo.com
Customer support phone:
+86 181 0024 8587
Information we collect
The information involved depends on your interaction with the store.
We collect information you provide when placing an order, submitting a contact form, requesting support, joining an email list or creating an account, where that feature is available.
We may collect:
Contact and delivery details, such as your name, email address, phone number, billing address and shipping address.
Order and transaction details, such as products selected, quantities, discounts, payment status, order history, returns and correspondence.
Support information, such as your message, order number and any photos or documents you choose to provide about an issue.
Device and usage information, such as IP address, browser and device type, approximate location, referral pages, page views, cart activity and timestamps.
Payment credentials are handled through Shopify and the payment services offered at checkout.
We receive the order and payment-status information needed to process your purchase; complete payment-card numbers are not collected through our ordinary support channels.
Do not include payment card numbers or sensitive payment information in messages to us.
Why we use information
We use personal information for the following purposes:
To provide the store, manage carts and accounts, accept orders, process payments, arrange delivery and communicate service updates.
To answer questions, investigate damaged or incorrect items, and administer cancellations, returns and refunds.
To protect the store and customers, verify transactions, prevent fraud, diagnose errors and maintain security.
To understand store performance and improve navigation, products and customer support.
To send optional marketing messages when permitted and consistent with your choices.
To maintain business records, meet legal obligations, resolve disputes and protect legal rights.
Where a legal basis is required, processing may be necessary to perform a contract, comply with law, pursue permitted legitimate interests, or act on your consent.
You may withdraw consent for future consent-based processing without affecting processing already lawfully carried out.
Service providers and disclosures
We disclose relevant information to providers that help us operate the store, including:
Shopify
Payment processors
Fraud-prevention services
Shipping carriers
Fulfillment providers
Communications and customer-support services
Analytics providers
Professional advisers
We limit disclosures to the information reasonably needed for the relevant service or legal purpose.
We may also disclose information:
At your direction;
To comply with valid legal process;
To protect rights and safety;
To investigate fraud;
As part of a business reorganization or transfer subject to applicable law.
Publicly submitted reviews or other public content may be visible to other visitors.
Shopify and checkout
Shopify hosts our store and processes information to provide commerce, checkout, security and related services.
For some Shopify services, Shopify may act as an independent controller or business, including certain enhanced services described in its privacy documentation.
For details about Shopify’s own processing and privacy controls, review Shopify’s Privacy Policy and Privacy Portal.
Payment providers and accelerated checkout services may have their own privacy notices.
Cookies, analytics and advertising
Cookies, pixels, local storage and similar technologies can support essential functions such as:
Website security;
Checkout functionality;
Saved preferences;
Website performance analysis;
Advertising measurement.
Where a cookie banner or privacy-choice control is offered, you can use it to manage available choices in your region.
You can also block or delete cookies through your browser settings, although this may affect cart, checkout and account functions.
Some privacy laws treat certain advertising disclosures as a “sale”, “sharing” or “targeted advertising” even when no money changes hands.
Where applicable, you may request to opt out using available controls or by contacting us.
We do not knowingly sell or share children’s personal information for targeted advertising.
Communication choices
You can unsubscribe from optional marketing emails through the unsubscribe link in the message or by contacting us.
Opting out of marketing does not prevent necessary messages about:
Your order;
Delivery;
Returns;
Account security;
Legal notices.
Please keep your contact and delivery information accurate.
If an address or email was entered incorrectly, contact us promptly with the order number.
Changes may no longer be possible once an order enters fulfillment.
Retention and security
We retain personal information for a period of two (2) years, unless a longer retention period is required or permitted by applicable law.
We retain personal information for as long as reasonably needed for the purposes in this Policy, including:
Order fulfillment;
Customer support;
Fraud prevention;
Accounting;
Legal recordkeeping;
Dispute resolution.
Retention depends on the type of information, the relationship with you and applicable requirements.
We use reasonable administrative, technical and organizational measures designed to protect information.
No internet transmission or storage system can be guaranteed completely secure.
If you suspect unauthorized use of your account or order details, contact us without sending passwords or full payment credentials.
International processing
The Company is registered in China and works with Shopify and other providers that may process information in other countries.
Information may therefore be transferred to or processed outside your country of residence.
Where required, we use legally recognized safeguards or other lawful transfer mechanisms.
Privacy rules and available protections can differ between countries.
Your rights and requests
Depending on your location and applicable law, you may have rights to:
Access your personal information;
Correct inaccurate information;
Delete personal information;
Receive a copy of personal information;
Obtain information about processing;
Object to or restrict certain uses;
Withdraw consent;
Opt out of certain disclosures.
Some laws also provide a right to appeal a decision or complain to a competent data-protection authority.
Send requests to:
support@gukyo.com
Please describe the information or action involved.
We may need to verify your identity or an authorized agent’s authority to prevent unauthorized disclosure.
Rights are subject to applicable exceptions and lawful record-retention requirements.
We will respond within the period required by applicable law and will not unlawfully discriminate against you for exercising a right.
Children and third-party links
The store is intended for general retail customers and is not directed to children.
If you believe a child has provided personal information without appropriate authorization, contact us so we can review and take the action required by law.
Links to third-party websites are provided for convenience.
We do not control their content, security or privacy practices.
Review their notices before providing information.
Governing law
This Policy and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.
Changes and contact
We may update this Policy when our services, practices or legal obligations change.
The date above identifies the current version.
Additional notice will be provided where required.
For privacy questions, complaints or requests, use the contact details below.
Store operator:
Anhui YiYousi Technology Co., Ltd
Registered business address:
Room 2414, Building 6, Golden Plaza, No. 155 Jinzhai Road, Shushan District, Hefei City
Unified Social Credit Code: 91340100MA2MXDYJ87
Customer support email:
support@gukyo.com
Customer support phone:
+86 181 0024 8587