Shipping policy
Last updated: July 2016
This Shipping and Delivery Policy applies to orders placed through www.gukyo.com.
Order Processing Time
Orders are usually processed within 1–3 business days after payment confirmation. Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays begin processing on the next business day.
Processing may take longer during high-volume periods or when an item requires additional preparation. If a material delay is expected, we will contact you using the details provided with your order.
Estimated Shipping Time
Shipping time begins after the order has been dispatched and does not include the processing period above. Estimated transit times are:
- United States and Canada: 2–4 weeks
- Australia and New Zealand: 2–4 weeks
- United Kingdom and Europe: 2–4 weeks
- Other countries: 2–5 weeks
These are estimates rather than guaranteed delivery dates. Customs processing, carrier disruptions, weather, public holidays, local delivery conditions, or other events outside our reasonable control may cause delays.
Shipping Charges Duties and Taxes
Any shipping charge will be displayed at checkout before you complete the purchase. Import duties, taxes, customs fees, or brokerage charges may apply depending on the destination. Unless checkout expressly states that these charges are included, the recipient is responsible for them.
Tracking
When an order ships, we will send available tracking information by email. Carrier tracking may take 3–7 days after dispatch to show its first update. You may also check tracking at 17track.net.
Split Shipments
Products may ship separately because of availability or different fulfillment locations. Each package may have a separate tracking number and may arrive at a different time.
Lost Damaged or Delayed Deliveries
If tracking has not updated for an extended period, the order is past the estimated delivery window, or a package arrives damaged, contact support@gukyo.com with your order number and any relevant photos. We will review the issue and provide an appropriate solution under our Return & Refund Policy.
Order Changes and Cancellation
Contact support@gukyo.com as soon as possible, preferably within 24 hours after placing the order. The 24-hour period is a request window and does not guarantee that a change or cancellation can be completed.
We will make reasonable efforts before processing or fulfillment begins. Once an order has entered processing, fulfillment, or shipping, we cannot guarantee cancellation or address changes. After shipment, the delivery address cannot normally be changed. Eligible items may be returned under our Return & Refund Policy.
Approved cancellations will be refunded to the original payment method within 5 business days. Your bank or payment provider may require an additional 5–10 business days to post the refund.
Contact Information
Brand: GUKYO
Operator: Anhui YiYousi Technology Co., Ltd
Unified Social Credit Code: 91340100MA2MXDYJ87
Email: support@gukyo.com
Phone: +86 181 0024 8587